Shop and delivery policies
Australian College of Nursing dispatches products through a third-party service weekly. Delivery timelines are guides only and delivery dates may be subject to change.
All orders, unless otherwise stated, are sent through Australia Post with tracking available.
Products will be posted to the shipping address nominated during purchase. It is important to verify that your delivery information is correct at the time of purchase.
Please allow up to 15 working days from the date of the order. Occasionally delivery may exceed these timelines for reasons outside of our control. Tracking is available on all orders, please contact Australian College of Nursing as listed in your confirmation email directly for delivery issues.
Orders are dispatched during business days (Monday to Friday) except for public holidays.
Express orders, international shipping locations, and warehouse pick-up locations are not available.
We are unable to ship product orders to PO Box addresses.
International orders with addresses outside of Australia
We are unable to ship internationally. All orders are required to have an Australian delivery address.
Postage rate is calculated by total product weight in your cart upon checkout.
You will always be notified of applicable fees prior to the completion of your order.
Fees are always subject to change without notice.
If the address provided is incorrect and the package is returned, you may be billed for the additional shipping charges in order for your delivery to reach you, as agreed by placing an order with us.
We reserve the right to pass on applicable charges to you if you provide the wrong address information.
We also require a contact phone number, which may be used to arrange delivery.
If we and our delivery partner have been unable to deliver your order due to error or fault after 21 days or three (3) attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances, we will refund you the price of your order, less the delivery fees incurred by us.
Product damaged in transit
Unfortunately, and despite our best efforts, items are occasionally damaged in transit. If you notice that an item is damaged when it is delivered to you, please contact us within two (2) days of delivery with clear digital photos showing the damage. We will advise you on the next steps.
The type of resolution we offer will depend upon the circumstances. We may arrange to replace the product or provide you with a partial or full refund of the purchase amount. If we require you to return the product to us, Australian College of Nursing will pay the cost of the return.
We reserve the right to refuse a refund in cases where we deem damage to a product to be due to fair wear and tear, misuse, failure to use in accordance with manufacturer’s instructions or failure to take reasonable care.
Peace of mind returns and exchanges: If you change your mind or your order is not quite right, you may return it to us within 30 days of the date you received it. You must contact us via email email@example.com with your name, order number and photo of items before returning any items. Please specify whether you would like a ‘refund’ or ‘exchange’. The cost of returning the item to us is your responsibility.
Items returned must be in ‘as-new’ condition. This means you have not used, damaged, washed or laundered any of the items. Please return items secured in their original packaging if possible.
After we have received your item and confirmed it is in ‘as-new’ condition, we will issue you with an exchange or refund of the purchase price less the initial delivery fees. If you have purchased an item using a free shipping offer and returned it because you have changed your mind, we will deduct the actual shipping cost to us from your refund. If we cannot be satisfied that you purchased the product from us then we will not accept your product for return. Additional delivery charges apply if you are requesting an exchange due to a change of mind.
Please note, for hygiene reasons, some items are not eligible for exchange or refund except in line with consumer law.
After contacting us for your return, items will need to be sent to the following address including the Return Authorisation (RA) number.
<Insert Return Authorisation (RA) number>
ATTN: Australian College of Nursing (Marketing) Returns
PO Box 219
Deakin West ACT 2600
Your consumer rights
The goods you purchase come with guarantees that cannot be excluded under the Australian Consumer Law. If your product is faulty, broken or otherwise non-compliant with a consumer guarantee under the Australian Consumer Law please contact us as soon as possible with your name, contact number, email and order number and our team will advise you on the next steps.
Australia Post deliver orders on behalf of Australian College of Nursing.